Podcasts, interviews, and straight talk on shop culture.
Shawn Gilfillan on leadership, pay conversations, hiring, and building teams that run the business well when the owner is not in the building.
- Interviews
- Podcast guest spots
- Free to watch
Featured conversation
A wide-ranging conversation on what actually moves culture in an independent shop — and why most owners get the order of operations backwards.
Topics Shawn gets asked about most
Communicating pay
The good, the bad, and the ugly of pay conversations — and how to have them without losing your best tech.
Hiring for fit
Why wiring beats resume, and how to stop hiring the same problem over and over.
Owner dependency
How to build a shop that keeps its standards when you are on vacation.
Accountability
Holding a team to a standard without becoming the villain in your own shop.
Want Shawn on your show?
Shawn is an active podcast guest and speaker for industry groups, 20 groups, and vendor events. Send the details and we will get back to you.
Culture doesn’t change because people magically change. Culture changes because leadership changes.
— Shawn Gilfillan, Founder, Magical Solutions
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